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FAQs

  • How do I book a photo shoot?
    We try to make scheduling your appointment as easy and convenient as possible! Please fill out a contact form on our Book Now Page. Or, you can call/text us at (503) 703-4282 or email us at eric@stellarvideo.net. Please include the property address, square footage, and photography services desired. We’ll get back to you as soon as possible to schedule!
  • How soon can I schedule?
    Speedy scheduling is our specialty! We can typically get you scheduled within 1-3 business days. If you have a more urgent need, call us at (503) 703-4282
  • What are your office hours?
    Our team is available Monday-Sunday from 8am-6pm MST. If you have an urgent need outside of regular hours, please text us at (503) 703-4282 and we will do our best to assist you as soon as possible!
  • How many photos will I receive?
    Great coverage is essential for any property which is why the total number of images will vary by appointment. A small condo might only require 30 images, but a larger home may require over 40 images to fully capture the space.
  • What’s your turnaround time?
    We work diligently to make sure we can deliver processed images the day after the photo shoot with the only exception to this being Saturday and Sunday appointments. Any photos that are taken on the weekend will be delivered Monday morning.
  • How do I download my photos?
    You will receive an email with download links to your photos. You will be able to reference back to your images at any time and can invite other team members to access orders as well. If you prefer an alternative delivery method, let us know!
  • How do I choose the photographs?
    Before the shoot, if you desire any specific angles, please don’t hesitate to let us know. If you are on-site during the process, our photographers would be more than happy to accommodate any specific angles you prefer. After the images are adjusted and corrected through our rigorous post process, our experienced team of editors will ensure that you receive the best images highlighting the property, as well as any angles that were requested.
  • What format/image type do you deliver?
    Images are delivered in .jpg format, both in high resolution format and resized versions for the MLS. Please let us know if you require a different format or size for your images.
  • Do I have to be at the property the entire time?
    We are fully self-sufficient and don’t require client attendance, but you are more than welcome to be involved in the process as much as you’d like. If you do not plan to be at the property during the appointment, just make sure to provide us with any information needed for access.
  • What do I have to do to prepare my property?
    Some recommendations for preparing the property include cleaning the entire property, hiding clutter, wires and trash cans, fluffing pillows, removing personal items and photos, removing cars from driveways, and mowing the lawn. A more detailed checklist will be provided prior to your appointment!
  • How long does the photography process take?
    For residential properties, the entire process should take around an hour but more time may be needed for larger homes (over 3,000 square feet) or for add-on services such as 3D tours and drone photography.
  • Do you offer expedited services?
    We understand that certain situations require immediate attention. Do not hesitate to ask if we can schedule a last minute shoot and return images as soon as possible. We are prepared to go above and beyond to fulfill unexpected needs!
  • Do you have a rainy day contingency?
    While our photographers can shoot on cloudy days, we can not use our equipment in the rain. If gray skies become an issue, our editing team has the ability to add a blue sky replacement to almost any exterior photo! However, if the weather conditions are extreme or become hazardous, we will reschedule at a time convenient for you.
  • Does your team travel outside of city limits?
    Our team is more than happy to travel outside of the city. Please contact us with specific details so that we can best accommodate your needs
  • How do I make a payment?
    Payment can be made via emailed invoice prior to the photo shoot. We also accept credit card payments over the phone by calling (503) 703-4282 We require residential real estate customers to pay by 6pm the day before your appointment.
  • How long do you store my images?
    We guarantee we will keep your images on our server for at least six months, although we often keep them archived for longer.

All photos created by Stellar Video LLC are solely and exclusively owned by Stellar Video LLC. We grant clients the limited right to use the photos indefinitely in exchange for a one time payment for a photo appointment. This limited right can be revoked at any time. You are welcome to share your images with your clients and team members but are prohibited from reselling them. For more information regarding photo rights, please see our Terms and Conditions.

Have a question that is not answered?

You can reach us by calling 512.893.7451 or emailing sales@squarefootphotography.com

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